Privacy Policy

Who we are

Hanis is a small Cook Islands–inspired donut kitchen based in Porirua, Wellington, New Zealand. We operate from 12 The Marlinspike, Whitby, Porirua, and trade at the Waitangirua Markets on Saturdays.

What we collect

• • Order details — your name, phone number, pickup date/time, and order items.
• • Payment information — card payments are processed by Stripe. We never see or store your full card number.
• • Message details — name, email, phone, and message when you contact us about an order or a general question.

Why we collect it

• • To process and fulfill your donut orders.
• • To contact you about your order (text or call).
• • To process payments securely through Stripe.
• • To respond to your messages and order questions.

Who we share it with

Stripe — our payment processor. Stripe handles your card data under their own privacy policy. We receive only a payment confirmation and the last four digits of your card for our records.

We do not sell or share your personal information with any other third parties.

How long we keep it

Order records are kept for the duration needed to fulfill your order and handle any refunds or disputes. Message details are kept until your question is resolved. You can request deletion at any time.

Your rights under the NZ Privacy Act 2020

• • Access — ask what personal information we hold about you.
• • Correction — ask us to fix inaccurate information.
• • Deletion — ask us to delete your information (subject to legal/financial record-keeping obligations).
• • Complaint — raise a concern with the Privacy Commissioner if you're not satisfied.