Terms & Order Policy

Pickup times

• • Donut orders can be picked up from 12 The Marlinspike, Whitby, Porirua, or delivered within our delivery area for the fee shown at checkout.
• • Trading hours: Tuesday – Saturday, 9:00 AM – 4:00 PM. Closed Sundays and Mondays.
• • Mainise & Poke are available Saturdays only in limited quantities, from the Waitangirua Markets.
• • Select your preferred pickup date and time when ordering.

Ordering & notice

• • Place your order online and pay by card to confirm it.
• • Your order is confirmed once payment is received — unpaid orders are not held.
• • Please give at least 24 hours' notice for donut orders where possible.
• • Urgent orders (less than 24 hours' notice) can sometimes be arranged by contacting us directly; these carry a 10% surcharge on the order total.

Payment

• • Payment is by card through Stripe at the time you place your order.
• • Your card is charged immediately — the order is not confirmed until payment succeeds.
• • If payment fails, no order is created. You can try again.
• • Stripe handles all card data securely — we never see or store your full card number.

Cancellations & refunds

• • You can self-cancel online up to 48 hours before your pickup time — a full refund is issued automatically to your card.
• • Within 48 hours of pickup, please contact us and we'll do our best to help.
• • Refunds are processed through Stripe back to your original payment method and may take 5–10 business days to appear.
• • If an order cannot be fulfilled (e.g. unexpected closure), we will contact you and issue a full refund.

Changes to these terms

We may update these terms from time to time. The date above reflects the last update. Continued use of the site after changes means you accept the updated terms.